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New service centre in Joensuu: Even quicker maintenance and higher service level
Ponsse has opened a new service centre in Joensuu to better serve its customers in Eastern Finland. With about 1,000 square metres of floor space, the service centre features field and information system maintenance, spare parts and machine sales, technical support, ample stocks of individual parts, and a Ponsse Shop.
“The new service centre enables us to provide an even higher level of service for our customers. With a repair shop and spare parts warehouse in the same facility, maintenance turnaround times are also shortened, leaving more time for uninterrupted harvesting,” says Jani Liukkonen, Country Manager for Ponsse Finland.
“On the spare parts side, we can now provide a delivery service, making it possible for our customers to sign a service agreement on equipment purchases,” adds Liukkonen. Along with the new facilities, we will focus more on personnel training with an option to increase our number of personnel if necessary. Currently, the service centre has 13 employees.
The service centre in Joensuu is located roughly six kilometres south of the city centre. Ponsse chose a location that is easy for customers to access from any direction.
Currently, the service network in Finland consists of 26 locations, with a total of roughly 190 professionals. Ponsse’s market share in Finland is 53 per cent.
The international PONSSE maintenance network consists of 235 service centres. All PONSSE service centres are situated in central locations considering customers’ operations and logistics.