A Service agreement brings security, savings, and anticipates costs
The popularity of Service Agreements has grown rapidly in the 2020s. Today, about half of all new Ponsse buyers want a Service Agreement for their machine. In addition, Service Agreements are increasingly made for used forest machines as well. A Service Agreement brings peace of mind, savings, helps keep the machine in good condition, and allows cost forecasting.
A Service Agreement is an excellent invention and a win-win agreement where everyone benefits: the forest machine operator, the owner, and Ponsse’s
service network. For the operator, it means a reliable machine; for the owner, predictable expenses and clear savings compared to paying for each service separately. The Service Agreement also improves planning in Ponsse’s service network, which is reflected to the customer as better service.
“The core of the Service Agreement consists of the machine’s maintenance schedule. If the agreement is taken for a new machine, the first warranty service is performed at 200 hours. After that, regular service intervals begin. Depending on the machine’s workload and operating conditions, engine oil and filters are changed either at 900 or 600 hours. In addition, major Complete services are
done every 1800 hours. Regular services and our skilled technicians ensure that the machine only stops for planned maintenance—not unexpected repairs. A continuous service history also increases the machine’s resale value,” says Service Solutions Manager Eveliina Pölkki.
“A Service Agreement can be tailored to the customer’s needs. In addition to the basic Service Agreement, a customer may agree on additional services such as Dafo fire suppression system inspection, battery and wiper blade replacement or windshield washer fluid refilling. Additional services also vary by country depending on operational needs.”
Service Solutions Manager Eveliina
Pölkki has worked at Ponsse for
nearly 19 years.
Extended cover, Maintenance call, Frame and Crane care
A valid Service Agreement also enables additional cover for new machines. The traditional comprehensive extended cover is valid for three years or 6000 hours, covering parts and labor. In addition, customers with a Service Agreement automatically receive Ponsse Frame & Crane Care frame protection, which
covers the machine’s structural components and is valid up to 10,000 hours. Frame & Crane Care covers machine’s main frames such as front and rear frame, middle pivot, crane base, main, lifting and luffing boom and pillar frames. And also in Scorpions’ slewing ring bearing.
In 2024, the Ponsse Maintenance Call service was launched in Finland. It supports advanced service planning by automatically sending hour data to the nearest PONSSE service center. The service center contacts the customer 200 hours before the scheduled maintenance. During the call, a suitable service time, service content, and possible additional work needs are agreed upon.
Once the needs are identified, the service center reserves sufficient time, personnel, and necessary spare parts and materials. This service aims to improve forecasting, reduce unnecessary visits, and save time and unnecessary driving, which is reflected, for example, in lower fuel costs. This minimizes unnecessary machine downtime and maximizes machine availability.