Ponsse has inves­ted in the deve­lop­ment of its ser­vice centre in Sura­ham­mar, Swe­den, and has built a new trai­ning centre inten­ded for glo­bal use. The centre is equip­ped with Ponsse simu­la­tors as well as modern, ver­sa­tile trai­ning faci­li­ties sui­table also for lar­ger groups.

The invest­ment strengt­hens Ponsse’s abi­lity to deve­lop trai­ning, coo­pe­ra­tion with fore­stry educa­tio­nal ins­ti­tu­tions, and exper­tise across the entire network. Trai­ning plays a cent­ral role in impro­ving the pro­duc­ti­vity, efficiency, and sus­tai­na­bi­lity of forest mac­hine cont­rac­tors and ope­ra­tors.

The trai­ning centre sup­ports com­pe­tence deve­lop­ment

“We inau­gu­ra­ting a new trai­ning centre at Ponsse’s faci­lity in Sura­ham­mar. We are very plea­sed with this invest­ment and the oppor­tu­ni­ties it pro­vi­des to deve­lop trai­ning right here. The loca­tion of Sura­ham­mar is excel­lent for orga­ni­sing inter­na­tio­nal trai­ning ses­sions, as the faci­lity is loca­ted just over an hour from Arlanda Air­port. We are sys­te­ma­tically inves­ting in trai­ning, coo­pe­ra­tion with fore­stry schools, and the deve­lop­ment of exper­tise throug­hout the entire Ponsse network,” says Carl-Hen­rik Ham­mar, Country Mana­ger for Ponsse Swe­den.

The func­tio­na­lity of the trai­ning centre is enhanced by accom­mo­da­tion for up to 20 people in its imme­diate vici­nity, making it easier for par­tici­pants to plan their stay. The trai­ning acti­vi­ties and their con­ti­nuous deve­lop­ment are led by Ponsse’s Trai­ning Mana­ger Anders Åhs Jakobs­son toget­her with a growing trai­ning team..

In addi­tion to the trai­ning faci­li­ties, the ser­vice centre in Sura­ham­mar also inclu­des new office spaces, a new shop for spare parts and Ponsse Col­lec­tion pro­ducts, as well as modern ser­vice bays for forest mac­hi­nes. The invest­ment sup­ports both com­pe­tence deve­lop­ment and cus­to­mer-focused ser­vice ope­ra­tions.

A strong ser­vice network close to the cus­to­mer

As part of the Ponsse Group’s long-term stra­tegy, the com­pany con­ti­nues to invest in deve­lo­ping its ser­vice ope­ra­tions in Swe­den. The spare parts ware­house was reloca­ted to Väs­terås, which has impro­ved spare parts logis­tics and cus­to­mer ser­vice.

Today, Ponsse has 22 ser­vice loca­tions across Swe­den, of which 14 are aut­ho­ri­sed ser­vice part­ners and 8 Ponsse’s own ser­vice cent­res. With around 100 experts and 75 ser­vice vehicles, Ponsse pro­vi­des fast and reliable ser­vice close to cus­to­mers’ ope­ra­tions throug­hout the country. Ser­vice qua­lity and its deve­lop­ment are con­ti­nuo­usly moni­to­red, and annual invest­ments in the ser­vice network ensure top-class ser­vice for cus­to­mers, says Johan Werm­lund, Ser­vice Mana­ger res­pon­sible for Swe­den.

“In today’s forest mac­hine industry, it is not enough to only deli­ver the mac­hine. Access to ser­vice, trai­ning, and spare parts is crucial for cus­to­mers’ safety and pro­duc­ti­vity. With our ser­vice and trai­ning network, we want to ensure this,” Ham­mar adds.

The invest­ment was high­ligh­ted in con­nec­tion with the Ponsse Show Swe­den event, which brought toget­her sta­ke­hol­ders from the forest industry to explore the new faci­li­ties and the latest pro­duct inno­va­tions. During the event, Ponsse pre­sen­ted its newest solu­tions for cur­rent and future cus­to­mers — solu­tions that enhance the mac­hine operator’s daily work and sup­port the eve­ry­day ope­ra­tions of forest mac­hine cont­rac­tors.